Return and Withdrawal

WHAT IS THE RIGHT OF WITHDRAWAL

The right of withdrawal can be exercised without any penalty and without having to specify the reason. It can be exercised within 14 days of receipt of the goods and is exercised by sending a letter via registered mail, or by email to online@showroomn1.it, to the seller's headquarters or N1 S.R.L. Milan, Via Perugino 26- 20135 – Italy, in the 10 days following delivery of the goods.

Within the same period or at the same time, the goods must be returned.

To exercise the withdrawal it is essential that the goods are intact and that the object has the original packaging, complete with all tags.

The sole costs of returning the goods are borne by the consumer.

The price paid will be refunded within 30 days following the return of the goods. (The right of withdrawal is excluded for products that may be personalized or already replaced.)

RETURN FOR EXCHANGE OF GOODS and/or REFUND

The costs of returning the product for exchanges of goods are borne by the customer.

In case of exercising the right of return for exchange of goods, the procedure to follow is:

Write an email to online@showroomn1.it or send a registered letter to N1 S.R.L. Milan, Via Perugino 26- 20135 – Italy, within 1/2 days of receiving the product, describing the reasons that led to the opening of the return procedure.
Follow the return procedure methods as per the communication received from our customer service.
Make sure the products are in the same condition you received them, with all tags attached.
Remember that you can only ship your return from the country where you placed the order. We will only replace or refund items returned as instructed. If your return does not meet the conditions listed, the package will be sent back to you.

The return of the product must take place within 48 hours of receiving the email from our customer service (the date indicated on the postmark or courier's transport document will prevail).

The return will be handled within 3-4 working days following the date of receipt of the returned goods at our warehouse. The outcome of the same will be communicated within the same period (acceptance with replacement of the product or refund in case of impossibility of replacement). Refunds are made via bank transfer or Paypal refund.

(N.B: if you took advantage of any discounts at the time of purchase, the free shipping costs for the new replacement product will no longer apply. In this case, a contribution equal to the standard rates applied at the time of ordering will be required).